We offer 24×7 support via Live Support, which is always one click away on our website. Support work often requires careful, focused thought and investigation.
Keeping support solely online allows us to better help you troubleshoot your website in a speedy and more efficient manner, as our senior support team is able to focus all of their energy on solving your support concerns with the fewest number of distractions and interruptions possible.
This, in turn, means that your support requests are ultimately resolved faster. We believe it’s not possible to provide the same effective assistance over the phone. Here are a few additional reasons why:
- A ticket allows us to immediately pull up your customer information so we don’t need time to figure out who you are.
- Our messaging system allows for two-way sharing of screenshots, links, and code snippets of problems you are having. This ensures everyone is on the same page and in turn helps our support team pinpoint the issues faster.
- We’re able to automatically gather technical information for research and troubleshooting purposes, as well as being able to link you directly to our online Knowledgebase, of which we are constantly improving.
- All support tickets and conversations are stored away for easy access at all times. This allows for anyone on our team to easily pick up where another left off, therefore never having to ask you questions twice.
By focusing on online support channels, we can scale our support and dedicate resources to continually improve and innovate our hosting platform.