This article will guide you through generating and downloading backups within JetBackup 5. These step-by-step instructions will help you retrieve and download a backup file of your data.
Step 1. Log in to your cPanel. There are many ways to do this, but the easiest way is to login into your Client Area, drill down to the service you want to manage, and open your cPanel.
Step 2. Once you’ve logged in, scroll down through your cPanel and find the Files section, then click JetBackup 5.
Step 3. Once Jetbackup 5 interface opens, search for the Restore & Download option and click Full Backups.
Step 4. The Full account backup restore option will open. Choose the backup date you want to restore by clicking on it, then scroll down the page and click on the Download button.
Step 5. You will be presented with a list of Items To Download. To download every part of a cPanel Account, leave all these selected, then click Download Selected Items.
Step 6. The selected account will be queued for download and will be ready. You will see a success notification in the top right corner.
Note: If the download has started, why aren’t the files downloading to my computer?
At Neoxea, we keep our backups off-site, and the system that stores the files has to make them available to you for download. This retrieval process typically takes a couple seconds or minutes, depending on the size of your data.
Step 7. Click the Downloads button on the left menu to access your downloads.
After clicking Downloads, a page will open with your downloads available.
Just look for the download you want to save to your computer and click the Download button. The file will be saved to your computer.
