{"id":612,"date":"2022-01-01T12:54:40","date_gmt":"2022-01-01T12:54:40","guid":{"rendered":"https:\/\/neoxea.com\/kb2\/?post_type=ht_kb&#038;p=612"},"modified":"2024-03-04T17:06:25","modified_gmt":"2024-03-04T17:06:25","slug":"recover-access-to-my-neoxea","status":"publish","type":"ht_kb","link":"https:\/\/neoxea.com\/kb\/topic\/recover-access-to-my-neoxea\/","title":{"rendered":"Recover access to My.Neoxea"},"content":{"rendered":"\n<p>In case you have lost access to your Customer Area, the good news is you can self-reset your password and gain access back. The process is simple, and this tutorial will guide you through it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-password-reset-whithin-my-neoxea\">Password reset whithin my.neoxea<\/h2>\n\n\n\n<p>Recovering your access to my.neoxea is a very straightforward process:<\/p>\n\n\n\n<div style=\"height:25px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_74ad34-03{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_74ad34-03 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_74ad34-03 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_74ad34-03 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_74ad34-03{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_74ad34-03{background-color:#f8f8f8;}.kb-row-layout-id612_74ad34-03 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_74ad34-03 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_74ad34-03{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_74ad34-03 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_74ad34-03{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_74ad34-03 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_fa279c-0b > .kt-inside-inner-col,.kadence-column612_fa279c-0b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_fa279c-0b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_fa279c-0b > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_fa279c-0b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_fa279c-0b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_fa279c-0b{position:relative;}@media all and (max-width: 1024px){.kadence-column612_fa279c-0b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_fa279c-0b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_fa279c-0b inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 1.<\/strong> <strong>Go to <a href=\"https:\/\/my.neoxea.com\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">my.neoxea<\/a><\/strong> and click <strong><em>Login<\/em><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"287\" height=\"169\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-login-1.png\" alt=\"\" class=\"wp-image-1926\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-login-1.png 287w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-login-1-50x29.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-login-1-60x35.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-login-1-100x59.png 100w\" sizes=\"auto, (max-width: 287px) 100vw, 287px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_fefd53-2c{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_fefd53-2c > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_fefd53-2c > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_fefd53-2c > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_fefd53-2c{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_fefd53-2c{background-color:#f8f8f8;}.kb-row-layout-id612_fefd53-2c > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_fefd53-2c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_fefd53-2c{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_fefd53-2c > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_fefd53-2c{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_fefd53-2c alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_bdd7f5-3e > .kt-inside-inner-col,.kadence-column612_bdd7f5-3e > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_bdd7f5-3e > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_bdd7f5-3e > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_bdd7f5-3e > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_bdd7f5-3e > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_bdd7f5-3e{position:relative;}@media all and (max-width: 1024px){.kadence-column612_bdd7f5-3e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_bdd7f5-3e > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_bdd7f5-3e inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 2.<\/strong> Click <strong><em>Forgot?<\/em><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"497\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1.png\" alt=\"\" class=\"wp-image-1928\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1-300x186.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1-768x477.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1-50x31.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1-60x37.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-forgot-password-1-100x62.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_9391f8-a8{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_9391f8-a8 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_9391f8-a8 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_9391f8-a8 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_9391f8-a8{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_9391f8-a8{background-color:#f8f8f8;}.kb-row-layout-id612_9391f8-a8 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_9391f8-a8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_9391f8-a8{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_9391f8-a8 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_9391f8-a8{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_9391f8-a8 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_76ca72-ce > .kt-inside-inner-col,.kadence-column612_76ca72-ce > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_76ca72-ce > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_76ca72-ce > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_76ca72-ce > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_76ca72-ce > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_76ca72-ce{position:relative;}@media all and (max-width: 1024px){.kadence-column612_76ca72-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_76ca72-ce > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_76ca72-ce inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 3.<\/strong> <strong>Enter your Email address<\/strong> and click <strong><em>Submit<\/em><\/strong>. You should receive an email from us within 10 minutes with the chance to set a new password.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"503\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1.png\" alt=\"\" class=\"wp-image-1930\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1-300x189.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1-768x483.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1-50x31.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1-60x38.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-1-100x63.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">If your email address does not work, you will need to <a href=\"https:\/\/neoxea.com\/contact-us\" target=\"_blank\" rel=\"noreferrer noopener\">contact Support<\/a> to reset the password.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_2cb7cf-34{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_2cb7cf-34 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_2cb7cf-34 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_2cb7cf-34 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_2cb7cf-34{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_2cb7cf-34{background-color:#f8f8f8;}.kb-row-layout-id612_2cb7cf-34 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_2cb7cf-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_2cb7cf-34{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_2cb7cf-34 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_2cb7cf-34{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_2cb7cf-34 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_52b1f7-30 > .kt-inside-inner-col,.kadence-column612_52b1f7-30 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_52b1f7-30 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_52b1f7-30 > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_52b1f7-30 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_52b1f7-30 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_52b1f7-30{position:relative;}@media all and (max-width: 1024px){.kadence-column612_52b1f7-30 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_52b1f7-30 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_52b1f7-30 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p>You will be greeted with the following message, that confirms your password reset was successfully requested.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"473\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1.png\" alt=\"\" class=\"wp-image-1932\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1-300x177.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1-768x454.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1-50x30.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1-60x35.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-1-100x59.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_384d55-2b{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_384d55-2b > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_384d55-2b > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_384d55-2b > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_384d55-2b{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_384d55-2b{background-color:#f8f8f8;}.kb-row-layout-id612_384d55-2b > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_384d55-2b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_384d55-2b{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_384d55-2b > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_384d55-2b{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_384d55-2b alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_1c132b-e0 > .kt-inside-inner-col,.kadence-column612_1c132b-e0 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_1c132b-e0 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_1c132b-e0 > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_1c132b-e0 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_1c132b-e0 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_1c132b-e0{position:relative;}@media all and (max-width: 1024px){.kadence-column612_1c132b-e0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_1c132b-e0 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_1c132b-e0 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 4.<\/strong> Now <strong>check if you received a neoxea Email<\/strong> in your Email client with the subject <strong><em>Password Reset Validation<\/em><\/strong>. Click on the <strong><em>Reset your password<\/em><\/strong> link in the Email<\/p>\n\n\n\n<p>It should look like the example below.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"583\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1.png\" alt=\"\" class=\"wp-image-1933\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1-300x219.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1-768x560.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1-50x36.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1-60x44.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-validation-1-100x73.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_7eae15-ab{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_7eae15-ab > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_7eae15-ab > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_7eae15-ab > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_7eae15-ab{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_7eae15-ab{background-color:#f8f8f8;}.kb-row-layout-id612_7eae15-ab > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_7eae15-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_7eae15-ab{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_7eae15-ab > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_7eae15-ab{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_7eae15-ab alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_cc1765-6c > .kt-inside-inner-col,.kadence-column612_cc1765-6c > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_cc1765-6c > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_cc1765-6c > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_cc1765-6c > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_cc1765-6c > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_cc1765-6c{position:relative;}@media all and (max-width: 1024px){.kadence-column612_cc1765-6c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_cc1765-6c > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_cc1765-6c inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 5.<\/strong> Then click <strong><em>Generate Password<\/em><\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"493\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1.png\" alt=\"\" class=\"wp-image-1935\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1-300x185.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1-768x473.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1-50x31.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1-60x37.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-new-password-1-100x62.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_8e995d-dc{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_8e995d-dc > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_8e995d-dc > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_8e995d-dc > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_8e995d-dc{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_8e995d-dc{background-color:#f8f8f8;}.kb-row-layout-id612_8e995d-dc > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_8e995d-dc > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_8e995d-dc{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_8e995d-dc > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_8e995d-dc{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_8e995d-dc alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_7a8471-2b > .kt-inside-inner-col,.kadence-column612_7a8471-2b > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_7a8471-2b > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_7a8471-2b > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_7a8471-2b > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_7a8471-2b > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_7a8471-2b{position:relative;}@media all and (max-width: 1024px){.kadence-column612_7a8471-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_7a8471-2b > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_7a8471-2b inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 6.<\/strong> Click on <strong><em>Generate new password<\/em><\/strong> and then click <strong><em>Copy to clipboard and Insert<\/em><\/strong>.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"417\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1.png\" alt=\"\" class=\"wp-image-1937\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1-300x156.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1-768x400.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1-50x26.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1-60x31.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-generate-password-1-100x52.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-info\">Use the Paste function in your computer to save your new password to somewhere safe.<\/p>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_597698-47{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_597698-47 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_597698-47 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_597698-47 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_597698-47{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_597698-47{background-color:#f8f8f8;}.kb-row-layout-id612_597698-47 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_597698-47 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_597698-47{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_597698-47 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_597698-47{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_597698-47 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_03f6f5-4d > .kt-inside-inner-col,.kadence-column612_03f6f5-4d > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_03f6f5-4d > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_03f6f5-4d > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_03f6f5-4d > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_03f6f5-4d > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_03f6f5-4d{position:relative;}@media all and (max-width: 1024px){.kadence-column612_03f6f5-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_03f6f5-4d > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_03f6f5-4d inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p><strong>Step 7.<\/strong> Click on <strong><em>Save Changes<\/em><\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"501\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1.png\" alt=\"\" class=\"wp-image-1938\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1-300x188.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1-768x481.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1-50x31.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1-60x38.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-savechanges-1-100x63.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id612_a337c7-d7{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id612_a337c7-d7 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id612_a337c7-d7 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id612_a337c7-d7 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-md, 2rem);row-gap:var(--global-kb-gap-md, 2rem);padding-top:5px;padding-right:25px;padding-bottom:25px;padding-left:25px;grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_a337c7-d7{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}.kb-row-layout-id612_a337c7-d7{background-color:#f8f8f8;}.kb-row-layout-id612_a337c7-d7 > .kt-row-layout-overlay{opacity:0.30;}@media all and (max-width: 1024px){.kb-row-layout-id612_a337c7-d7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}}@media all and (max-width: 1024px){.kb-row-layout-id612_a337c7-d7{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}@media all and (max-width: 767px){.kb-row-layout-id612_a337c7-d7 > .kt-row-column-wrap{grid-template-columns:minmax(0, 1fr);}.kb-row-layout-id612_a337c7-d7{border-top:1px solid #e1e1e1;border-right:1px solid #e1e1e1;border-bottom:1px solid #e1e1e1;border-left:1px solid #e1e1e1;}}<\/style><div class=\"kb-row-layout-wrap kb-row-layout-id612_a337c7-d7 alignnone kt-row-has-bg wp-block-kadence-rowlayout\"><div class=\"kt-row-column-wrap kt-has-1-columns kt-row-layout-equal kt-tab-layout-inherit kt-mobile-layout-row kt-row-valign-top\">\n<style>.kadence-column612_eb0f8b-81 > .kt-inside-inner-col,.kadence-column612_eb0f8b-81 > .kt-inside-inner-col:before{border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-right-radius:0px;border-bottom-left-radius:0px;}.kadence-column612_eb0f8b-81 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column612_eb0f8b-81 > .kt-inside-inner-col{flex-direction:column;}.kadence-column612_eb0f8b-81 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column612_eb0f8b-81 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column612_eb0f8b-81{position:relative;}@media all and (max-width: 1024px){.kadence-column612_eb0f8b-81 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column612_eb0f8b-81 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column612_eb0f8b-81 inner-column-1\"><div class=\"kt-inside-inner-col\">\n<p>Congratulations, you have recovered your my.neoxea Password successfully.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"473\" src=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3.png\" alt=\"\" class=\"wp-image-1943\" srcset=\"https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3.png 800w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3-300x177.png 300w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3-768x454.png 768w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3-50x30.png 50w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3-60x35.png 60w, https:\/\/neoxea.com\/kb\/wp-content\/uploads\/my-neoxea-password-reset-OK-3-100x59.png 100w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>In case you have lost access to your Customer Area, the good news is you can self-reset your password and gain access back. The process is simple, and this tutorial will guide you through it. Password reset whithin my.neoxea Recovering your access to my.neoxea is a very straightforward process: Step&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"_kad_blocks_custom_css":"","_kad_blocks_head_custom_js":"","_kad_blocks_body_custom_js":"","_kad_blocks_footer_custom_js":"","footnotes":""},"ht-kb-category":[36],"ht-kb-tag":[],"class_list":["post-612","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-my-neoxea"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Recover access to My.Neoxea - Neoxea Knowledgebase<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/neoxea.com\/kb\/topic\/recover-access-to-my-neoxea\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recover access to My.Neoxea\" \/>\n<meta property=\"og:description\" content=\"In case you have lost access to your Customer Area, the good news is you can self-reset your password and gain access back. The process is simple, and this tutorial will guide you through it. 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